Terms & Conditions

Welcome to Saffron City Holidays. By accessing our website, making a booking, or using our travel services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before proceeding with any booking or inquiry.

1. Acceptance of Terms

By using our website and services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our services.

2. Booking & Confirmation

• All bookings are subject to availability and confirmation.
• A booking is considered confirmed only after the required payment or deposit has been received and acknowledged by Saffron City Holidays.
• Customers are responsible for providing accurate personal and travel information during the booking process.

3. Payment Policy

• Payments must be made according to the schedule communicated at the time of booking.
• We reserve the right to cancel bookings if payments are not received within the specified time frame.
• Additional charges arising from customer-requested changes may apply.

4. Cancellation & Refund Policy

• Cancellation requests must be submitted in writing via email or through our official communication channels.
• Refund eligibility and cancellation charges depend on the timing of the cancellation and the policies of hotels, transport providers, and other service partners.
• Processing time for approved refunds may vary depending on the payment method used.

5. Travel Documents

• Travelers are responsible for carrying valid identification documents required for travel.
• Saffron City Holidays shall not be held responsible for denied boarding, entry restrictions, or losses resulting from incomplete or invalid documentation.

6. Changes to Itinerary

• We reserve the right to modify itineraries, accommodations, transportation arrangements, or sightseeing schedules due to weather conditions, government regulations, operational requirements, or unforeseen circumstances.
• Every effort will be made to provide suitable alternatives whenever possible.

7. Pricing & Availability

• Prices displayed on our website are subject to change without prior notice.
• Quotations are valid only for the period specified and may vary based on seasonal demand, availability, taxes, and supplier rates.

8. Customer Responsibilities

• Travelers are expected to conduct themselves responsibly and respectfully throughout the trip.
• Any damages caused to hotels, vehicles, equipment, or third-party property will be the sole responsibility of the traveler.
• Customers must follow all safety instructions provided by guides, drivers, and service providers.

9. Limitation of Liability

• Saffron City Holidays acts as an intermediary between travelers and third-party service providers such as hotels, transportation companies, and activity operators.
• We shall not be liable for delays, cancellations, accidents, injuries, loss of baggage, natural disasters, strikes, political disturbances, or any events beyond our reasonable control.
• Participation in adventure activities is at the traveler’s own risk.

10. Force Majeure

Saffron City Holidays shall not be held responsible for failure or delay in performance caused by circumstances beyond our control, including but not limited to natural disasters, extreme weather conditions, pandemics, government restrictions, civil unrest, or transportation disruptions.

11. Intellectual Property

• All content on this website, including text, images, logos, graphics, and design elements, is the property of Saffron City Holidays unless otherwise stated.
• Unauthorized reproduction, distribution, or use of website content is prohibited.

12. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Third-Party Links

Our website may contain links to third-party websites for your convenience. We do not control or endorse the content, policies, or practices of these external websites and are not responsible for their actions.

14. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from the use of our services shall be subject to the jurisdiction of the courts in Jammu & Kashmir, India.

15. Changes to Terms

Saffron City Holidays reserves the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of our website and services after such changes constitutes acceptance of the revised terms.